Refund policy

Refunds & Returns Policy

At LEVLEC, we want our customers to be happy with their purchase. If you have any issue with your order, please contact us at info@levlec.com.au before returning anything.

We understand that mistakes happen and circumstances can vary, and we're always happy to work with our customers to find a practical solution where possible.

Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return under our standard returns policy:

  • The item must be in its original condition and not damaged through use
  • The item should be returned in its original packaging where reasonably possible
  • Proof of purchase is required

Please contact us before returning an item so we can provide return instructions.

For change-of-mind returns, return postage is the responsibility of the customer unless otherwise agreed. Original shipping costs are non-refundable except where applicable consumer laws provide otherwise.

Return address:

LEVLEC
3 Snow Gum Drive
Snug, TAS 7054
Australia

To request a return, contact info@levlec.com.au.

UK Customers

UK customers have cancellation rights for eligible online purchases under UK consumer law.

If you wish to cancel an eligible purchase, please contact us within 14 days of receiving your order. Your refund will include the purchase price and the cost of our standard delivery service. If you selected a more expensive delivery option, such as express shipping, the additional delivery cost may not be refundable.

For change-of-mind returns, return postage to LEVLEC is the customer's responsibility. If your item is faulty, damaged or incorrect, please contact us so we can arrange an appropriate solution.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:

  • Your item arrives damaged
  • Your item is faulty
  • You receive the wrong item

We may request photos of the item and packaging to help us understand the issue and determine the best solution.

If there is a problem with your item or we have made an error with your order, please contact us and we'll work with you to make it right.

Non-Returnable Items

We do not accept change-of-mind returns for:

  • Gift cards
  • Custom or personalised products

This does not affect any rights you may have under applicable consumer law.

Exchanges

If you ordered the wrong item and would like an exchange, please contact us at info@levlec.com.au.

We're happy to work with you to find a practical solution where possible. Return postage for incorrectly ordered items is generally the customer's responsibility.

Refunds

Once your return has been received and inspected, we'll let you know that it has been received and process the applicable refund.

Refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was processed, please contact us at info@levlec.com.au.

Nothing in this policy limits or excludes your rights under applicable consumer laws.